1. Booking
You send us a request — from a tour page, the trip builder or any messenger. We reply within 10–15 minutes, then send a plan and a price. Your trip is booked only when you confirm the plan and the price in the chat or by email.
2. Our promise
Didn’t love the tour? You don’t pay for the guide.
If you didn’t love the tour, tell your guide or write to us by the end of the tour day, and you don’t pay the guide’s fee. If you have already paid it, we give it back.
The promise covers the guide’s fee. Transport, hotels, train tickets and entrance tickets are paid to other companies, so they can’t be refunded under this promise.
3. Payment
Payment is flexible and depends on the service:
- Guides — for walking tours and day tours you pay your guide after the tour.
- Things we buy for you in advance — train tickets, flights, yurt camps, trips across the border — are paid before the trip.
Your quote shows exactly what is paid when. You can pay in cash, in any currency, or by bank transfer.
4. Cancellation
- 24 hours or more before the start — free, you pay nothing for the guide.
- Less than 24 hours before — half of the guide’s fee: your guide kept that day for you.
- No-show without a message — the full guide’s fee.
- A real emergency — illness, a cancelled flight — tell us and you pay nothing.
Tickets and bookings already bought for you follow their own rules — see section 5.
5. Hotels, trains and tickets
When you ask, we book train and plane tickets, entrance tickets, hotels, yurt camps and trips across the border for you. They are paid to other companies, and their own rules for changes and refunds apply. We always tell you these rules before you pay.
6. Your data
We use your name and contacts only to plan and run your trip. We never sell them. Details are in our privacy policy.
7. Contact
Questions about these terms? Write to infomozaikand@gmail.com, or message us on WhatsApp (+1 319 654 7290) or Telegram (@mozaikand_bot).